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.kpi-sub{margin-top:6px}.kpi-sub{font-size:var(--fs-label,11px);color:var(--text2,#64748b);font-weight:500;line-height:1.35}.mc.dash-kpi.dash-kpi--has-footer .dash-kpi-footer{border-top:1px solid var(--border,#e2e8f0);margin-top:10px;padding-top:10px}.dash-kpi-footer{flex-shrink:0;justify-content:space-between;align-items:center;gap:8px;margin-top:auto;display:flex}.dash-kpi-footer-spacer{flex:1;min-width:0}.dash-kpi-footer .dash-spark{margin-top:0}.dash-spark{background:#04559a1f;border:1px solid #04559a33;border-radius:10px;flex:1;min-width:0;height:34px;margin-top:8px;position:relative;overflow:hidden}.mc.dash-kpi .dash-kpi-footer{margin-top:auto}.mc.dash-kpi button{font-size:var(--fs-label,11px);border-radius:8px;padding:5px 10px;font-weight:700;line-height:1.2}.mc.dash-kpi .dash-kpi-footer button.kpi-action-primary{background:var(--accent,#04559a)!important;border-color:var(--accent,#04559a)!important;color:#fff!important}.mc.dash-kpi .dash-kpi-footer button.kpi-action-primary:hover:not(:disabled),.mc.dash-kpi .dash-kpi-footer button.kpi-action-primary:focus-visible{background:var(--accent-strong,#0b3f73)!important;border-color:var(--accent-strong,#0b3f73)!important;color:#fff!important}.mc.dash-kpi .dash-kpi-footer button.kpi-action-link{align-items:center;gap:2px;color:var(--accent,#04559a)!important;box-shadow:none!important;background:0 0!important;border:none!important;padding:2px 0!important;display:inline-flex!important}.mc.dash-kpi .dash-kpi-footer button.kpi-action-link:hover:not(:disabled),.mc.dash-kpi .dash-kpi-footer button.kpi-action-link:focus-visible{text-underline-offset:2px;text-decoration:underline;color:var(--accent-strong,#0b3f73)!important;background:0 0!important}.mc.dash-kpi .dash-kpi-footer button.kpi-action-danger{color:#fff!important;background:#dc2626!important;border-color:#dc2626!important}.mc.dash-kpi .dash-kpi-footer button.kpi-action-danger:hover:not(:disabled){color:#fff!important;background:#b91c1c!important;border-color:#b91c1c!important}.mc.dash-kpi .dash-kpi-footer button.kpi-action-default{color:#334155!important;background:#fff!important;border-color:#cbd5e1!important}.mc.dash-kpi .dash-kpi-footer button.kpi-action-default:hover:not(:disabled){color:#334155!important;background:#f8fafc!important;border-color:#cbd5e1!important}.mgr-kpi-grid{grid-template-columns:repeat(4,minmax(0,1fr));align-items:stretch;gap:12px;display:grid}@media(max-width:1279px){.mgr-kpi-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:639px){.mgr-kpi-grid{grid-template-columns:minmax(0,1fr)}}.mgr-kpi-grid>*,.mgr-kpi-grid__item{flex-direction:column;align-self:stretch;width:100%;min-width:0;min-height:134px;display:flex}.mgr-kpi-grid .mc.dash-kpi{flex:auto;grid-template-rows:minmax(0,1fr) auto;width:100%;height:100%;min-height:134px;display:grid}.mgr-kpi-grid .dash-kpi-body{flex:unset;min-height:0}.mgr-kpi-grid .mc.dash-kpi .dash-kpi-footer{align-items:flex-end;margin-top:0;padding-top:0}.mgr-kpi-grid .kpi-sub--footer{align-self:flex-end}.kpi-sub--footer{flex:1;align-self:center;min-width:0;min-height:0;margin-top:0;padding-right:8px}.manager-dashboard .mg-4>*{flex-direction:column;align-self:stretch;width:100%;min-width:0;min-height:134px;display:flex}.manager-dashboard .mg-4 .mc.dash-kpi{box-sizing:border-box;flex:auto;grid-template-rows:minmax(0,1fr) auto;width:100%;min-width:0;height:100%;min-height:134px;padding-bottom:40px;display:grid}.manager-dashboard .mg-4 .dash-kpi-body{flex:unset;min-height:0}.manager-dashboard .mg-4 .dash-kpi-footer{align-items:center;width:auto;min-width:0;min-height:0;margin-top:0;padding-top:0;display:block}.manager-dashboard .mg-4 .dash-kpi-footer button{max-width:100%;position:absolute;bottom:8px;right:10px}.manager-dashboard .mg-4 .kpi-sub--footer{text-overflow:ellipsis;white-space:nowrap;align-self:center;min-height:0;margin-top:0;padding-right:48px;display:block;overflow:hidden}.dash-spark:after{content:"";opacity:.55;background:#ffffff38;position:absolute;inset:0}.mc-pagination{background:#fff;border-top:1px solid #e5e7eb;border-bottom-right-radius:16px;border-bottom-left-radius:16px;justify-content:space-between;align-items:center;gap:12px;padding:10px 12px;display:flex}.mc-pagination-meta{color:#64748b;font-size:.85rem}.mc-pagination-actions{gap:10px;display:inline-flex}.mc-page-btn{border:1px solid var(--accent-border,#04559a47);background:var(--bg2,#fff);height:34px;color:var(--accent,#04559a);cursor:pointer;border-radius:10px;padding:0 12px;font-weight:700}.mc-page-btn:hover:not(:disabled){border-color:var(--accent,#04559a);background:var(--accent-dim,#04559a14);color:var(--accent-strong,#0b3f73);box-shadow:none}.mc-page-btn:disabled{opacity:.55;cursor:not-allowed}@media(max-width:980px){.mc-filter-strip{grid-template-columns:1fr;align-items:stretch}.mc-filter-strip-label{padding-bottom:0}.mc-filter-strip-grid,.mc-case-card,.mc-case-card-meta,.mc-case-card-body{grid-template-columns:1fr}}.status-badge{white-space:nowrap;border-radius:999px;align-items:center;padding:4px 8px;font-size:.68rem;font-weight:600;display:inline-flex}.badge-red{color:#b91c1c;background:#fee2e2}.badge-yellow{color:#854d0e;background:#fef9c3}.badge-green{color:#166534;background:#dcfce7}.badge-grey{color:#374151;background:#e5e7eb}.case-detail-page{gap:16px;width:100%;max-width:1200px;margin:0 auto;display:grid}.case-detail-page:has(>.case-section--copilot){gap:2px;max-width:none}.case-detail-page>.case-section--copilot{min-height:0}.case-detail-hero{background:#fff;border:1px solid #dbe5f3;border-radius:18px;flex-direction:column;align-items:stretch;gap:0;padding:22px 24px;display:flex;box-shadow:0 10px 28px #0f172a0f,inset 0 1px #fffc}.case-detail-hero-top{grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:16px 20px;width:100%;display:grid}.case-detail-hero-lead{border-top:1px solid #e2e8f0;width:100%;margin-top:12px;padding-top:12px}.case-detail-hero-lead-details{width:100%;min-width:0}.case-detail-hero-body{flex:1;gap:10px;min-width:0;display:grid}.case-detail-eyebrow{letter-spacing:.04em;text-transform:uppercase;color:#64748b;margin:0 0 4px;font-size:.75rem;font-weight:600}.case-detail-title{color:#0f172a;letter-spacing:-.02em;margin:0;font-size:1.45rem;font-weight:700;line-height:1.25}.case-detail-title-row{align-items:center;min-width:0;margin:0;display:flex}.case-detail-title-text{min-width:0}.case-detail-hero-meta{flex-wrap:wrap;align-items:center;gap:8px 10px;width:100%;min-width:0;display:flex}.case-detail-hero-meta>*{flex:none}.case-detail-hero-meta .case-detail-subtle{color:#52627a;background:#f8fbff;border:1px solid #dbe5f3;border-radius:999px;padding:5px 10px;font-size:.76rem;font-weight:600;line-height:1.2}.case-detail-hero-mapped-badge.case-detail-hero-mapped-badge--in-progress{color:#c2410c;background:#fff7ed;border:1px solid #ea580c59;box-shadow:0 1px 2px #ea580c1f}.case-detail-hero-mapped-badge.case-detail-hero-mapped-badge--active{color:#166534;background:#ecfdf5;border:1px solid #bbf7d0;box-shadow:0 1px 2px #1665341a}.case-detail-hero-mapped-badge.case-detail-hero-mapped-badge--success{color:#0f766e;background:#e0f2f1;border:1px solid #99f6e4;box-shadow:0 1px 2px #0f766e1a}.case-detail-hero-mapped-badge.case-detail-hero-mapped-badge--closed{color:#475569;background:#f1f5f9;border:1px solid #cbd5e1;box-shadow:0 1px 2px #0f172a0f}.case-status-update-btn{white-space:nowrap;margin-left:auto;padding:6px 12px;font-size:.78rem}.case-status-pill--busy{pointer-events:none}.case-status-pill--hero.case-detail-hero-status-badge--solid.case-status-pill--busy{justify-content:center;min-width:7.5rem}.case-status-pill-loader--centered{margin:0 auto}.case-status-pill-loader{border:2px solid;border-top-color:#0000;border-radius:999px;flex-shrink:0;width:14px;height:14px;animation:.8s linear infinite page-loader-spin;display:inline-block}.case-status-pill-loader--edit{border-width:2px;width:12px;height:12px}.case-status-pill--hero.case-detail-hero-status-badge--solid .case-status-pill-loader{border-color:#fff #ffffff59 #ffffff59}.case-status-pill-edit-btn:disabled{cursor:not-allowed;opacity:.75}.case-status-pill-edit-btn{color:inherit;cursor:pointer;opacity:.9;background:0 0;border:0;justify-content:center;align-items:center;margin-left:6px;padding:0;display:inline-flex}.case-status-pill-edit-btn:hover{opacity:1}.case-status-pill-edit-btn:focus-visible{outline-offset:2px;border-radius:4px;outline:2px solid}.case-status-pill-edit-btn--in-progress{color:var(--accent-strong,#0b3f73)}.case-status-pill-edit-btn--active{color:#15803d}.case-status-pill-edit-btn--success{color:#047857}.case-status-pill-edit-btn--closed{color:#b91c1c}.case-status-pill-edit-btn--in-progress:hover,.case-status-pill-edit-btn--active:hover,.case-status-pill-edit-btn--success:hover,.case-status-pill-edit-btn--closed:hover{opacity:1}@media(max-width:860px){.case-detail-hero-meta{flex-wrap:wrap;row-gap:10px}.case-status-update-btn{margin-left:0}}.case-detail-progress-wrap{align-items:center;width:100%;min-height:0;margin:0;display:flex}.case-section--progress{border-radius:8px;padding:4px 10px;overflow:visible}.case-section--progress .case-progress-stepper,.case-section--progress .case-progress-list{align-items:center;width:100%}.case-section--progress .case-progress-step{gap:5px;min-width:0;max-width:none;padding:4px 10px;font-size:.72rem;line-height:1}.case-section--progress .case-progress-step-circle{width:16px;height:16px}.case-section--progress .case-progress-step-circle svg{width:10px;height:10px}.case-section--progress .case-progress-connector-wrap{min-width:40px;height:16px}.case-section--progress .case-progress-connector-dot{width:8px;height:8px}.case-section--progress .case-progress-connector-more{min-width:20px;height:14px;padding:0 4px;font-size:.58rem}.case-progress-empty{margin:0 0 8px}.case-lifecycle-outreach{border-top:1px solid var(--border);flex-direction:column;gap:10px;margin-top:10px;padding-top:10px;display:flex}.case-lifecycle-status-row{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.case-lifecycle-status-label{color:#64748b;font-size:.86rem;font-weight:600}.case-section-title,.case-lifecycle-block__title{color:#0f172a;margin:0 0 4px;font-size:1.05rem;font-weight:700}.case-lifecycle-block__title{margin-bottom:10px}.case-lifecycle-timeline{flex-direction:column;gap:12px;display:flex}.case-lifecycle-timeline-item{align-items:flex-start}.case-lifecycle-line{color:var(--text2);margin:4px 0 0;font-size:12px;line-height:1.45}.case-lifecycle-empty{margin:0}.case-lifecycle-error{justify-content:space-between;align-items:flex-start;gap:12px;display:flex}.case-lifecycle-dot--intake{background:#06c7b4}.case-lifecycle-dot--call{background:var(--accent)}.case-lifecycle-dot--wa{background:#22c55e}.case-lifecycle-dot--wa.is-boundary{box-shadow:0 0 0 3px #22c55e40}.case-lifecycle-dot--human{background:#f59e0b}.case-lifecycle-wa-boundary{border-radius:var(--radius);border:1px dashed var(--green-border);background:var(--green-bg);color:var(--green);align-items:flex-start;gap:10px;margin-bottom:12px;padding:12px 14px;display:flex}.case-lifecycle-wa-boundary__title{margin:0;font-size:13px;font-weight:700}.case-lifecycle-wa-boundary__sub{color:var(--text2);margin:4px 0 0;font-size:12px}.case-lifecycle-wa-boundary__icon{flex-shrink:0;margin-top:2px;display:flex}.case-lifecycle-timeline-item.is-boundary{border-radius:var(--radius);background:var(--bg3);padding:8px 10px}.case-lifecycle-meta{gap:4px;margin:8px 0 0;display:grid}.case-lifecycle-meta__row{grid-template-columns:minmax(80px,120px) 1fr;gap:8px;font-size:11px;display:grid}.case-lifecycle-meta__row dt{color:var(--text3);text-transform:capitalize;margin:0}.case-lifecycle-meta__row dd{color:var(--text2);word-break:break-word;margin:0}.case-progress-stepper{width:100%}.case-progress-list{align-items:center;gap:0;width:100%;display:flex}.case-progress-item{flex:none;align-items:center;min-width:0;display:flex}.case-progress-connector-wrap{color:#cbd5e1;flex:1;justify-content:center;align-items:center;min-width:80px;height:22px;margin:0;padding:0;display:inline-flex;position:relative;overflow:visible}.case-progress-connector-line{z-index:0;background:#cbd5e1;border-radius:999px;width:100%;height:2px;transition:background-color .2s;position:relative}.case-progress-connector-line:after{content:"";width:8px;height:8px;color:inherit;border-top:2px solid;border-right:2px solid;position:absolute;top:50%;right:-1px;transform:translateY(-50%)rotate(45deg)}.case-progress-connector--completed{color:#10b981}.case-progress-connector--completed .case-progress-connector-line{background:#10b981}.case-progress-connector-dots{z-index:1;pointer-events:none;justify-content:space-evenly;align-items:center;padding:0 10px;display:flex;position:absolute;inset:0}.case-progress-connector-dot-wrap{pointer-events:auto;display:inline-flex;position:relative}.case-progress-connector-dot{cursor:default;background:#fff;border:1px solid #cbd5e1;border-radius:999px;width:10px;height:10px;margin:0;padding:0;transition:border-color .15s,transform .15s,box-shadow .15s;display:inline-block;box-shadow:0 1px 2px #0f172a0f}.case-progress-connector-dot--connected,.case-progress-connector-dot--success{background:#ecfdf5;border-color:#10b981}.case-progress-connector-dot--not_connected{background:#fffbeb;border-color:#f59e0b}.case-progress-connector-dot--neutral{background:#fff;border-color:#cbd5e1}.case-progress-connector-more{color:#64748b;cursor:default;background:#f8fafc;border:1px solid #cbd5e1;border-radius:999px;justify-content:center;align-items:center;min-width:22px;height:14px;padding:0 5px;font-family:inherit;font-size:.62rem;font-weight:700;line-height:1;display:inline-flex;box-shadow:0 1px 2px #0f172a0f}.case-progress-connector-dot:hover,.case-progress-connector-dot:focus-visible,.case-progress-connector-more:hover,.case-progress-connector-more:focus-visible{border-color:#93c5fd;outline:none;transform:translateY(-1px);box-shadow:0 0 0 3px #3b82f626}.case-progress-connector-tooltip-wrap{z-index:40;opacity:0;visibility:hidden;pointer-events:none;width:max-content;max-width:min(280px,70vw);transition:opacity .15s,transform .15s,visibility .15s;position:absolute;top:calc(100% + 8px);bottom:auto;left:50%;transform:translate(-50%)}.case-progress-connector-dot-wrap:hover .case-progress-connector-tooltip-wrap,.case-progress-connector-dot-wrap:focus-within .case-progress-connector-tooltip-wrap{opacity:1;visibility:visible;pointer-events:auto;transform:translate(-50%)translateY(2px)}.case-progress-tooltip{color:#0f172a;text-align:left;background:#fff;border:1px solid #e2e8f0;border-radius:12px;padding:10px 12px;box-shadow:0 12px 30px #0f172a29}.case-progress-tooltip-head{justify-content:space-between;align-items:center;gap:8px;margin-bottom:6px;display:flex}.case-progress-tooltip-title{min-width:0;margin:0;font-size:.8rem;font-weight:800}.case-progress-tooltip-status{letter-spacing:.02em;text-transform:uppercase;border-radius:999px;flex-shrink:0;padding:2px 7px;font-size:.65rem;font-weight:700;line-height:1.3}.case-progress-tooltip-status--connected,.case-progress-tooltip-status--success{color:#047857;background:#ecfdf5;border:1px solid #a7f3d0}.case-progress-tooltip-status--not_connected{color:#b45309;background:#fffbeb;border:1px solid #fde68a}.case-progress-tooltip-status--neutral{color:#475569;background:#f1f5f9;border:1px solid #e2e8f0}.case-progress-tooltip-list{color:#334155;margin:0;padding-left:16px;font-size:.78rem;line-height:1.35}.case-progress-tooltip-line{overflow-wrap:anywhere;margin:0 0 2px}.case-progress-tooltip-time{color:#64748b;margin:0;font-size:.75rem;line-height:1.3}.case-progress-step{cursor:default;border:1px solid #e2e8f0;border-radius:999px;flex-direction:row;justify-content:center;align-items:center;gap:8px;width:auto;min-width:132px;max-width:200px;padding:9px 16px;font-size:.82rem;font-weight:600;line-height:1.1;transition:border-color .2s,color .2s,background-color .2s,box-shadow .2s,opacity .2s,transform .15s;display:inline-flex}.case-progress-step-circle{border-radius:999px;flex-shrink:0;justify-content:center;align-items:center;width:20px;height:20px;transition:background-color .2s,color .2s;display:inline-flex}.case-progress-label{white-space:nowrap;text-overflow:ellipsis;min-width:0;overflow:hidden}.case-progress-step--completed{color:#166534;background:#ecfdf5;border-color:#bbf7d0}.case-progress-step-circle--completed{color:#fff;background:#10b981}.case-progress-step--active{color:#1e3a8a;background:#eff6ff;border-color:#93c5fd;box-shadow:0 0 0 1px #3b82f638}.case-progress-step-circle--active{background:var(--accent);color:#fff}.case-progress-step--pending{color:#64748b;background:#fff;border-color:#e2e8f0}.case-progress-step-circle--pending{color:#64748b;background:#e2e8f0}.case-progress-step--skipped{color:#94a3b8;opacity:.78;background:#f8fafc;border-color:#e2e8f0}.case-progress-step-circle--skipped{color:#94a3b8;background:#e2e8f0}.case-progress-step:hover{transform:none}.case-progress-step--selected{box-shadow:0 0 0 2px #04559a47}.case-progress-dummy-grid{grid-template-columns:minmax(0,1fr);gap:10px;margin-top:12px;display:grid}.case-progress-dummy-card{background:#f8fafc;border:1px solid #e2e8f0;border-radius:12px;padding:12px}.case-progress-dummy-card h3{color:#0f172a;margin:0 0 8px;font-size:.82rem;font-weight:700}.case-progress-dummy-card p{color:#334155;margin:0 0 6px;font-size:.8rem;line-height:1.4}.case-progress-dummy-card p:last-child{margin-bottom:0}.case-progress-attempts{border-top:1px solid #e2e8f0;margin-top:10px;padding-top:10px}.case-progress-attempts-title{color:#0f172a;font-size:.8rem;font-weight:700;margin:0 0 8px!important}.case-progress-attempt-list{gap:8px;display:grid}.case-progress-attempt-item{background:#fff;border:1px solid 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--tw-translate-x{syntax:"*";inherits:false;initial-value:0}@property --tw-translate-y{syntax:"*";inherits:false;initial-value:0}@property --tw-translate-z{syntax:"*";inherits:false;initial-value:0}@property --tw-rotate-x{syntax:"*";inherits:false}@property --tw-rotate-y{syntax:"*";inherits:false}@property --tw-rotate-z{syntax:"*";inherits:false}@property --tw-skew-x{syntax:"*";inherits:false}@property --tw-skew-y{syntax:"*";inherits:false}@property --tw-space-y-reverse{syntax:"*";inherits:false;initial-value:0}@property --tw-border-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-gradient-position{syntax:"*";inherits:false}@property --tw-gradient-from{syntax:"<color>";inherits:false;initial-value:#0000}@property --tw-gradient-via{syntax:"<color>";inherits:false;initial-value:#0000}@property --tw-gradient-to{syntax:"<color>";inherits:false;initial-value:#0000}@property --tw-gradient-stops{syntax:"*";inherits:false}@property 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--tw-inset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-shadow-color{syntax:"*";inherits:false}@property --tw-inset-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-ring-color{syntax:"*";inherits:false}@property --tw-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-ring-color{syntax:"*";inherits:false}@property --tw-inset-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-ring-inset{syntax:"*";inherits:false}@property --tw-ring-offset-width{syntax:"<length>";inherits:false;initial-value:0}@property --tw-ring-offset-color{syntax:"*";inherits:false;initial-value:#fff}@property --tw-ring-offset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-outline-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property 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